Refund Policy

Returns

Our Refund policy lasts 30 days. If 30 days or more have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

Only damaged or incorrect products may be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is usually some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@elbowsupcanada.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged, or not as described. If you need to exchange it for the same item, send us an email at: info@elbowsupcanada.ca and send your item to:

PO Box 30034 Courtenay South

Courtenay, BC  V9N 9H8

Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless you purchase your own label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, in case Canada Post can’t guarantee that we will receive your returned item.